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Business Process Management: It Will Never Work
I am a process guy I make no excuses. Not everybody sees the world the way I do, we all have different perspectives, some people think process management is a waste of time. Although I hate to admit...
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Does the Janitor Own your Processes?
Who owns your processes? It’s a simple question but a complex answer. (Unless, of course, you’re a one-person business where you do everything, in which case I’m fairly sure you are the process owner)...
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How to Think Like an Auditor
On Friday I was audited If you live in a corporate world you will be familiar with the sensation. I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put through...
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Good, Better, Best Practice
This is a guest post by Bill Flury A good idea We were discussing how we could get started with the business of process improvement. Somebody said: “Hey! I’ve got a great idea! The Quality folks are...
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The Way of the (Process) Ninja
A terrible headline, I apologise, but now I have your full attention… 1. Find inner clarity All processes do things, they have a purpose, a raison d’être. That might be to mend broken arms or to let...
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Standardisation and Climbing Ladders
How do you climb a ladder? Climbing a ladder is straightforward… Put one foot on a rung Reach up the side rails one hand at a time (health and safety) Push yourself up with your leg Put your other foot...
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The Dreadful Secret About Process Maps
Boxes and Arrows It is one of the greatest quality management tools… And you all know how to do it. You all know how to draw up a process map or create a flow chart. It’s easy, you write the activity...
View ArticleA Splendid Waste of Time
Is management by wandering around a good thing? I was talking to a friend of mine today. He used to work for the Royal Navy. He navigated ships in his 20’s. Apparently getting H.M.S. Ocean around the...
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Does All That “Structure” Help?
Organisations are complicated They have: Customer requirements Partner requirements Legal requirements Compliance requirements Legacy systems Specialist teams Obsolete databases Competitive pressure...
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What Do You Wish You Were You Good At?
Management Innovation When people think about innovative businesses what excites them? I’ve heard plenty of people getting frothy about their new phone and all the fancy apps it comes with but I have...
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